As public and third sector organisations move away from funded or grant-driven models to payment by results and
outcome-based commissioning, internal culture changes is needed to adapt
to the new world.
A continuous improvement framework
helps organisations to work with change
in a productive and effective way that
will lead to improved services.
The framework goes beyond simply measuring ‘impact’, but plays a pivotal role in ensuring that all team members are involved in designing the best way forward and have clear and specific goals.
The Continuous Improvement Cycle we advocate acts as a framework for constant evolution within organisations – with the constant objective of delivering outstanding services.